SMS Terms & Conditions

Program description

Overhead Door Company of Vancouver offers SMS messaging to provide customers with service-related communications. By providing your mobile phone number and consenting to receive text messages, you may receive the following types of messages:

• Technician ETA notifications. Updates letting you know when your service technician is on their way and their estimated time of arrival.
• Service completion alerts. Notifications confirming that your repair or installation has been completed.
• Appointment reminders. Reminders about your upcoming scheduled service appointments.

Consent and opt-in

You may opt in to receive SMS messages by providing your phone number and verbal consent when scheduling a service appointment over the phone or in person. Your consent to receive SMS messages is not required as a condition of purchasing any goods or services.

Message frequency

Messaging frequency may vary depending on your service activity. You will typically receive messages when you have an active or upcoming service appointment. You will not receive marketing or promotional messages.

Message and data rates

Message and data rates may apply. Please contact your mobile carrier for details about your messaging plan and any associated costs.

Opt-out

You can opt out of receiving SMS messages at any time by texting STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message and will no longer receive SMS messages from us unless you opt in again.

Help

For assistance, text HELP to any message you receive from us, or visit our website at www.ohdvan.com. You may also contact us directly at 604-472-5000 or service@ohdvan.com.

Privacy

Your privacy is important to us. Please review our full Privacy Policy for details on how we collect, use, and protect your personal information. SMS consent is not shared with third parties or affiliates for marketing purposes.

Carrier disclaimer

Carriers are not liable for delayed or undelivered messages.

Changes to these terms

We reserve the right to modify these SMS Terms & Conditions at any time. Changes will be posted on this page. Your continued receipt of SMS messages after any changes constitutes acceptance of the updated terms.

Contact information